1. 1. Orders are prepared by the logistics centre located in Johannesburg, South Africa, then dispatched by the carrier nominated by L’Oréal .The estimated delivery date will be included in the Dispatch Confirmation sent to you. The estimated delivery times set out in the table below are from the date on which you place your order. Please note that the delivery time quoted is an estimate only. Estimated Delivery:
    1. Any additional delivery costs will be communicated to you direct on our website or via our customer care department.
    2. Delivery Option*** Estimated Delivery Time;
    3. Standard Delivery 3-5 working days*
    4. *If order is placed after 11am or on any non-working day then estimated delivery will be calculated from the next working day.
    5. Standard Delivery 3-5 working days*
  2. 2.The Products ordered by you will be delivered to the address stated by you on the order form. You undertake to supply the exact address of your permanent address when placing your order for the Products.
    If no one is available to take delivery, we will notify you that the Products have been returned to our distribution centre, in which case, please contact us to rearrange delivery on 0861001085
  3. 3. Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
  4. 4. You own the Products once we have received payment in full, including all applicable delivery charges where applicable.
  5. 5. Delivery problems:
    1. L’Oréal will not be liable or responsible if your delivery is affected by an Event Outside Our Control (see clause 13) including in the event of overly long delivery time caused by the transportation services. If a delivery is late, you must inform the Urban Decay customer service department as soon as possible, by contacting us using the Contact Us form at the bottom of this page. L’Oréal shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.
    2. Orders should in any event be delivered at the latest thirty (30) days after the day on which you receive a Dispatch Confirmation email from us.
  6. 6. Upon receipt of Products ordered, you must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the form presented to you when the parcel is delivered and must be notified to the Urban Decay customer service department within 48 hours of receipt.
  7. 7.If we miss the estimated delivery time for any Products then you may cancel your order immediately if any of the following apply:
    1. a) we have refused to deliver the Products;
    2. b) delivery within the estimated time was essential (taking into account all the relevant circumstances); and
    3. c) you communicated this to us before we accepted your order.
  8. 8. If we miss the estimated delivery time for any Products and you do not wish to cancel your order immediately, or do not have the right to do so  you can give us a new time for delivery, which must be reasonable, and you can cancel your order if we do not meet the new time.
  9. 9. If you do choose to cancel your order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this, subject to inclusion of an applicable returns delivery receipt. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.